Indiana Code Title 26. Commercial Law § 26-2-6-2

Sec. 2 . A manufacturer who makes an express warranty in connection with the sale of an audio or visual entertainment product shall do the following:

(1) Authorize a representative within a designated service area to provide any service or repair required under the terms of the warranty.

(2) Reimburse the authorized service representative for any service or repair, including labor and parts, made in connection with the express warranty in an amount negotiated between the manufacturer and the authorized service representative.  However, reimbursement or exchange for all parts used in such warranty repairs shall include all transportation costs and a reasonable fee for handling.  The handling fee is to be negotiated as part of the authorization proceedings.

(3) Except for audio or visual entertainment products having a retail selling price less than fifty dollars ($50), make available to service representatives or independent service facilities adequate service information and replacement parts for the audio or visual entertainment product for at least seven (7) years after the date that product model or type was manufactured, regardless of whether the product is still under warranty.

(4) Make available any service part to service representatives or independent service facilities within forty-five (45) days of receipt of an order for that part, regardless of whether the product is still under warranty;  however, if a delay in providing that part is caused by conditions beyond the control of the manufacturer, the manufacturer shall provide the service representative or independent service facility with a replacement part promptly upon termination of the condition causing the delay.


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