Illinois Statutes Chapter 220. Utilities §-123.Establishment of customer information centers for electric utilities and alternative retail electric suppliers

§ 16-123.  Establishment of customer information centers for electric utilities and alternative retail electric suppliers.  All electric utilities and alternative retail electric suppliers shall be required to maintain a customer call center where customers can reach a representative and receive current information.  Customers shall periodically be notified on how to reach the call center.  The Commission shall have the authority to establish reporting requirements for such centers.


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